Privacy statement Thermen Soesterberg

Below you will find our Privacy Policy.

1.                      Introduction

1.1.                  This statement describes the policy of Thermen Soesterberg B.V. (KvK 66627192) regarding the processing of personal data.

1.2.                 

Thermen Soesterberg offers various services through its websites, including (but not limited to) the purchase of subscriptions or gift vouchers, admission tickets, or making a reservation for a visit to the wellness resort and booking treatments and packages, subscribing to newsletters, and booking workshops or courses. In doing so, Thermen Soesterberg processes personal and privacy-sensitive information (personal data). In some cases, Thermen Soesterberg collaborates with other companies and organizations, such as partners in (online) services, website maintenance, making reservations, and/or sending newsletters.

1.3.                 Thermen Soesterberg handles your personal data with care and complies with applicable privacy laws, including the General Data Protection Regulation (GDPR).

2.                      Contacting Thermen Soesterberg

If you wish to contact Thermen Soesterberg regarding this statement, you can do so using the following contact details:

Phone: 033 - 462 2460 (Monday to Friday from 9:00 AM to 5:00 PM) Email: privacy@thermensoesterberg.nl Website: via the contact form on www.thermensoesterberg.nl Mail: Attn. Privacy Officer - Frits Koolhovenweg 8, 3769 TR Soesterberg

3.                      Use of Personal data

When using our services and website(s), you may enter personal data and otherwise leave certain information. Thermen Soesterberg does not always process all entered or left data. The data processed by Thermen Soesterberg depends on the type of service you use and the functionalities on our website(s) that you use. For example, Thermen Soesterberg will only process your email address if you subscribe to the newsletter, or your name, phone number, and email address when making a reservation for one of the offered services, and address details for region-based marketing activities.

4.                      Personal data

4.1.                  Depending on the services Thermen Soesterberg offers, it may process the following personal data:

(a) Name
(b) Address details
(c) Telephone number
(d) Email address
(e) Gender
(f) Date of birth
(g) Bank details in case of invoicing
(h) Technical measurement data from devices, such as an IP address, MAC address, identifiers in cookies, and your browsing behavior on our website(s)
(i) Certain medical data when booking a training or course, always provided on a voluntary basis.

5.                      Purposes

5.1.                  We process the above data for one or more of the following purposes (depending on the services or functionalities you use):

(a) To enable you to use services via the website(s) of Thermen Soesterberg (without providing this information, Thermen Soesterberg cannot deliver these services);
(b) Registration for an event or a newsletter;
(c) Marketing, including sending information, invitations, or announcements;
(d) Evaluation of events and services;
(e) Conducting recruitment procedures;
(f) To make use of all functionalities and services on the website(s) of Thermen Soesterberg;
(g) To improve the website(s) of Thermen Soesterberg.

6.                      Provision of Personal Data to Third Parties

6.1.                  Thermen Soesterberg does not share the data you provide with third parties without your consent, except for parties that assist Thermen Soesterberg in the execution of its services.

6.2.                  If Thermen Soesterberg provides your data to a third party, Thermen Soesterberg ensures that your data is not used for other purposes. This processing of personal data is documented in a data processing agreement, which includes provisions stating that your data will be deleted once it is no longer needed for the execution of our services.

6.3.                  Thermen Soesterberg will not share data with any other parties beyond those mentioned above unless legally permitted or required.

7.                      Security and Retention

7.1.                  Thermen Soesterberg implements appropriate security measures to prevent misuse and unauthorized access to your personal data. For example, Thermen Soesterberg ensures that only designated individuals have access to your data, that access is restricted, and that security measures such as firewalls, secure servers, and data processing agreements with third parties are in place.

7.2.                  Thermen Soesterberg does not retain your personal data longer than necessary. This means that Thermen Soesterberg only keeps your data for as long as required to provide the relevant service(s) to you. The above does not apply if Thermen Soesterberg is legally obligated to retain your data for a longer period.

8.                     Cookies and Profiling

8.1.                  Cookies are small text files stored on your computer or mobile device when you visit a Thermen Soesterberg website. The website(s) of Thermen Soesterberg use cookies to provide you with an optimal user experience. For example, this prevents you from having to repeatedly enter the same information and allows for easier navigation of the website.

8.2.                  In addition, Thermen Soesterberg may use tools and analytical cookies to analyze and improve the use of its website(s). This includes the use of Google Analytics and tools such as CrazyEgg and Visual Website Optimizer. The obtained information, including the IP address of your device, is stored by Google in the United States. For more information, please refer to Google's privacy policy and the specific privacy policy of Google Analytics. A current overview of the cookies used can be found in our Cookie Statement, which is published on our websites.

You can modify your browser settings to allow or disable cookies.

9.                     Third-Party Websites

The website of Thermen Soesterberg may contain references to other websites, such as hyperlinks. Thermen Soesterberg is not responsible or liable for the processing of personal data by these websites. This privacy statement does not apply to the use of third-party websites.

10.                   Social media

The social media buttons on this website are included to allow pages to be shared via social media networks such as Instagram, Twitter, LinkedIn, and Facebook. If you click on these buttons, your personal data will be processed by the respective social media network. Please refer to the privacy statements of Instagram, Twitter, LinkedIn, and Facebook to understand how these networks handle your personal data.

11.                   Changes

Thermen Soesterberg may update this privacy statement from time to time. Any changes will be published on our website.

12.                   Your Rights: Access and Modification of Data

You have the right to object to the processing of your personal data. This includes the right to request access, rectification, or deletion of your personal data from Thermen Soesterberg. You may also request the transfer of your personal data. Upon receiving your request, you will receive an overview of your personal data within four weeks.

13.                   Complaints

Thermen Soesterberg welcomes any complaints you may have regarding the processing of your personal data. Under privacy legislation, you also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

14.                   Data Controller

The data controller, as referred to in the applicable laws and regulations, is the private limited company Thermen Soesterberg B.V.